International Business Machines(IBM) was founded by Charles Ranlett Flint and Thomas J. Watson Sr. on June 16, 1911 and is headquartered in Armonk, NY. IBM Corp. is an information technology company, which provides integrated solutions that leverage information technology and knowledge of business processes. The company operates its business through five segments:
- Global Technology Services,
- Global Business Services,
- Systems & Technology
- Global Financing.
The Global Technology Services segment primarily provides Information Technology infrastructure and business process services, creating business value for clients through unique technology and IP integrated services within its global delivery model. Its capabilities include Strategic Outsourcing Services, Global Process Services, Integrated Technology Services, Cloud Services and Technology Support Services. The Strategic Outsourcing Services delivers comprehensive IT outsourcing services dedicated to transforming clients existing infrastructures to consistently deliver improved quality, flexibility, risk management and financial value. The Global Process Services delivers a range of offerings consisting of standardized through transformational solutions including processing platforms and business process outsourcing. The Integrated Technology Services delivers a portfolio of project-based and managed services that enable clients to transform and optimize their IT environments by driving efficiency, flexibility and productivity, while reducing costs. The Cloud Services delivers a comprehensive set of cloud services ranging from assisting clients with building their own private clouds, to building customized dedicated managed clouds, to allowing clients to leverage standardized cloud infrastructure services from the soft-layer and smart cloud enterprise+ offerings, to creating hybrid environments linking their private and public workloads together. The Technology Support Services delivers a complete line of support services from product maintenance through solution support to maintain and improve the availability of client’s IT infrastructures.
The Global Business Services segment delivers predictable business outcomes to the company’s clients across two primary business areas: Consulting and Application Management Services. The Consulting delivers client value with solutions in Strategy and Transformation, Application Innovation Services, Enterprise Applications and Smarter Analytics. Consulting is also focused on bringing to market client solutions that drive Front Office Digitization in Smarter Commerce, Cloud, Mobile and Social Business. The Application Management Services provides application management, maintenance and support services for packaged software, as well as custom and legacy applications.
The Software segment primarily consists of middleware and operating systems software. Middleware software enables clients to integrate systems, processes and applications across a standard software platform. Its capabilities include WebSphere Software, Information Management Software, Watson Solutions, Tivoli Software, Social Workforce Solutions, Rational Software and Mobile Software. The WebSphere Software delivers capabilities that enable organizations to run high-performance business applications. With these applications, clients can integrate and manage business processes across their organizations with the flexibility and agility they need to respond to changing conditions.
The Systems & Technology segment provides clients with business solutions requiring advanced computing power and storage capabilities. It also provides semiconductor technology, products and packaging solutions to clients and for IBM’s own advanced technology needs. Its capabilities include Systems, Storage and Microelectronics. The Systems business provides a range of general purpose and integrated systems designed and optimized for specific business, public and scientific computing needs. The storage products and solutions allow clients to retain and manage rapidly growing, complex volumes of digital information. The Microelectronics engages in semiconductor design and manufacturing business primarily for use in IBM systems and storage products, as well as delivering semiconductors and related services to external clients.
The Global Financing segment facilitates client’s acquisition of IBM systems, software and services. It invests in financing assets, leverages with debt and manages the associated risks with the objective of generating consistently strong returns on equity. Its capabilities include Client Financing, Commercial Financing and Remanufacturing & Remarketing. The Client Financing offers lease and loan financing to end users and internal clients for terms generally between one and seven years. The Commercial Financing offers short-term inventory and accounts receivable financing to dealers and remarketers of IT products. The Remanufacturing & Remarketing engages in refurbish and sale of equipment which are returned at the conclusion of a leaser transaction to new or existing clients both externally and internally.